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Products

What products do you offer?

We offer just about any type of signage you could need for your event, business, farewell, birthday, anniversary, or any other reason. If there is something particular that you want that you cant see is available, please feel free to call us, we are sure we can help.

How will I know if my image is good enough to be used?

The best way to know if your image is of high enough quality is to open it up on your computer and zoom into the image. If the image gets grainy before you're zoomed in too far, it might be too low of resolution to get a good result. Our Designer app will automatically size images to their recommended size on your size according to their resolution.

Do you check for spelling mistakes?

Unfortunately, there is no way of us knowing whether a spelling error is a mistake or intentional. As a result, we will print all images "as is". Be sure to check your proof before submitting an order

How long will my sign last?

Life of a sign depends on many factors including weather, sun exposure, and place of use. We use the highest quality materials possible and we offer a 90 day warranty against manufacturing defects.

What material do you print on?

Our Products can be printed using a range, a full list of materials with specifications is available from Here. If you do not see a specific material you are looking for, give us a call as we can probably get it for you. Please note that not all products should use certain materials and will not be offered via the website.

Do you have different signs for indoor and outdoor use?

Generally, vinyl and metal products work best outdoor and fabric works best indoor.

What DPI do you print in?

All of our products are printing at or in excess of 72dpi.

What inks do you use?

Most of our inks are green latex inks. Our direct to board printing uses UV inks.

Do you print directly to fabrics or do you use dye sublimation?

For our fabric printing, we use both methods.

Do you offer discounts for larger orders?

Yes, for large orders, feel free to give us a call for a custom quote.

Is there a way to know what size the text will be on my sign?

The font size on the sign is determined, based on a few of your choices. The final product will be proportional to the proof provided for your design. For example, if your sign measures 10" high and your font takes up about 1/2 of the height, then your font is about 5" tall.

What colors can you print?

We print using a 4 color process. All of our printers use the following ink colors: Black (Key), Cyan, Magenta and Yellow. Using these four colors we can recreate most colors. Unfortunately we cannot guarantee PMS color matching. Althoghy the designer has some set colors, you can use the custom and Hash color options within the designer to try get your required color. We can also print any color on uploaded artwork. Remember that colors on your screen will not always be correct to the output color.

Is the color on the desginer acurate to what will be printed?

The design preview can appear different on different monitors. This is due to your monitor calibration and can show differently when compared to the final product. The text and placement of objects will be correct to what you see on screen.

Are hardware items such as posts and frames icluded with my sign?

We do not include hardware with your sign. All hardware can be added to your order on the confirmation screen following the designer.

Do you pre-drill your signs for hanging?

Our license plates will come with holes predrilled per the product description. Products within the designer do not allow custom placement drilled holes, if this is something that is required, please contact us before placing your order so can try to help, a charge may be involved for any custom services.

Creating Your Sign

What type of image should I use for a photograph?

Our Designer allows many file types for upload including, Jpg, Png, Gif and also SVG.. We have a 20MB file limit for uploaded images.

Is there somewhere I can find a good quality image for my sign?

We offer a wide range of restaurant related images within our designer, if you want custom images there are many sites out there for free images, or even you can pay for more proffesional images. If you dont have a logo and would like one, we would advise to use a design freelance on sites such as elance.com, freelancer.com, 99designs.com.

Is there a way I can tell if my image is good quality?

The easiest way is to open your image in an image view and zoom into the image. If the image gets grainy (pixelated), it’s a good indication of a low quality image. We recommend finding the best image quality you can for your sign.

Can I purchase Graphic Design services?

We Can Offer a Design service if required, we would advise contact us rather than use the website if this service is required.

What if my image is a photograph?

In today’s age most photographs will work fine. However, if the photo has been altered by cropping or sizing, it will most likely have decreased the quality. If you have the unaltered photo, that would be best.

Placing an Order

I have not received confirmation of my order, what do I do?

You should receive one shortly. If you don’t see one after 24 hrs feel free to call our support team. Please make sure you also check your Junk folder incase this has been caught incorrectly.

Can I change my order once it has been submitted?

Once the order has been submitted to producton, changes cannot be made. However, if you can call in within 1-2 hrs of submitting an order, you may be able to change an order as it may have not entered to production queue yet.

I wish to cancel my order, what do I do?

Call our customer support team as soon as possible. Unfortunately, orders that are in production are not eligible for cancellation, one of our representatives will advise where the order stands.

Can I make a change to my order?

All orders are immediately sent through to production. If you need to make a change or correction after your order is placed, give us a call to see whether a change is possible. In most cases changes will not be possible after the order is placed.

I need to reorder one of my previous signs, how do I do this?

There are both options to save a design within the designer, and also any orders placed will allow a re-order of the same order. As a basis we keep all designs that have been printed for atleast 24 Months. If there is a problem with a re-order we will contact you asap and try everything we can to resolve the issue.

Do you currently have any discounts on signs?

All of our signs and banners are priced at the lowest price possible. Quantity discounts are available for large orders.

Do I need to provide my own artwork for my sign?

If you are not design savvy, don’t worry. Just give us a call and we can team you up with one of our on-staff graphic designers (fee may apply)

What type of artwork files do you accept?

Among others, we accept .jpg .png .svg and .bmp. Other files will be supported in the future.

Do you have a price list?

We do not have a full price list available. If you do not see a price for the product you want, feel free to give us a call. There is a price guide found within the website to give general idea of the costings.

Shipping and Delivery

My item was damaged during delivery, what do I do?

Receive the package as damaged. Make sure you photograph the package and any damage to the product. Contact our customer support team and we will help from there.

How long will my order take to arrive?

All orders are shipped using UPS. You can choose your shipping option from overnight to ground shipping. All products will take at least 3 days to produce unless otherwise specified. Same day rush is available by calling our customer support team.

What are your shipping options?

We offer all options presented by UPS

Can I put a rush on my order?

Yes, your order can be rushed (fee will apply). Please contact our customer service team as soon as possible if this is required.

I haven’t received my order, what do I do?

Products generally take at least 3 days to produce. If you have not received tracking information within 5 days of your order, please contact our customer support.

The Items received are not from my order

If Possible please photograph the receieved products so that we can try find where the mistake may have occurred, but contact our customer service team as soon as possible for assistance.

Returns

How do I return an item?

All of our items are custom and as a result, returns are not accepted. If there is faulty hardware that has been ordered with the print, please contact our customer services team.

My product is damaged/defective, what do I do?

Take photos of the product and box. Contact our customer service team for further assistance

What is your refund policy?

In most cases, refunds are not available as all products are custom. However, if through our error, you received the wrong product or the product did not meet our 90 day guarantee against manufacturing defects, contact our customer support team.

Account and Billing

I have forgotten my username and password, what do I do?

Please try the retrieve password option from the login system, or contact our customer services team for additional support.

What forms of payment do you accept?

We are proud to accept MasterCard, Visa, Discover and American Express..

Someone has accessed my account without my knowledge, what do I do?

First try and reset your password to stop any further use and Contact the customer support team for further assistance.

 
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